09/22/2020

Dear Valued Clients,

We are all facing challenges as we navigate the ever evolving COVID-19 landscape together. For our hospital and team, the one constant is our unwavering commitment to our patients and their families. We want to sincerely thank you for your loyalty and patience during unprecedented times. We understand and appreciate that the climate we all live in is unfamiliar and stressful.

Our hospital is experiencing an unprecedented demand for services. This increase in patient visits has occasionally translated into extended wait times. We continue to strive to deliver the best service possible using COVID-19 policies and protocols designed to protect the health and safety of our clients and team members. In an effort to reduce wait times and serve our patients and their families more rapidly, we are working to hire more team members and adjust our procedures and processes. At this time, we are making some temporary changes in our hours of operation. We have adjusted our doctor’s schedules to increase the availability of appointments but also to allow our team to reenergize from the increasing demands caused by the conditions of the pandemic. Please know our commitment remains the same and we will work tirelessly to be here for your pets.

We will continue to do “Curbside” procedures and have clients call once they arrive. A technician will come out to your vehicle to meet you and bring your pet into the hospital for assessment. Per CDC recommendations, we ask that all clients wear a mask during the handoff and return of the pet. The doctor will contact you at the number provided with their findings and recommendations. A credit card payment will be taken over the phone and a receipt can either be emailed or brought out to you. If you are exhibiting flu-like symptoms (fever, cough, or shortness or breath), have tested positive for COVID-19, or been exposed to someone who is positive, we kindly ask that you have another person bring the pet to the hospital.

Thank you for your kindness and understanding.

Sincerely,
The Doctor’s & Staff of Fairland Animal Hospital