WELCOME BACK! WE HAVE MISSED YOU!

It has been a long, tough year for all of us, but the future is looking brighter!  We are starting the reopening process to the public next week!  We all look forward to seeing clients in the building with their pets. We do however need to approach this change cautiously, for everyone’s safety.

When scheduling your appointment, please let us know if you would prefer either the curbside or an in-person appointment.  We will be alternating these appointments to allow for appropriate exam room disinfecting. 

In order to continue to allow social distancing and protect both the public and our staff, we are asking you to do the following:

For In-Person Appointments:

1. Call or text us when you arrive and let us know what vehicle you are in. Please have your credit card ready to be put in a Ziplock bag.
2. Please wear a mask while in the building.
3. We will only allow 1-2 people in with your pet(s).
4. When a room is available, a technician will come to you and escort you and your pet(s) inside. They will have you place your credit card in a Ziplock bag for them to bring to our receptionist.
5. We ask that you remain seated and do not attempt to assist our staff with holding your pet while in the exam room during your appointment. There is no sitting or standing permitted in the lobby.
6. Just as we have done previously, while you wait in the exam room, your pet will be taken to the treatment area to have vital signs taken and samples taken by our technicians.
7. Your pet will be returned to you and the veterinarian and technician will join you in the exam room for a complete exam.
8. Your veterinarian will review your pet’s exam and treatment plan with you in the exam room.
9. Our technicians will then fill medications, obtain additional samples if needed, and review your invoice with you.
10. Our reception staff will confirm the invoice total with the technician and process your payment with the card provided at the front desk. The technician will return your credit card to you and escort you out.

For Curbside appointments:

1. Call or text us when you arrive and let us know what vehicle you are in and provide a contact number. Please have your credit card ready to be put in a Ziplock bag.
2. If you have a curbside appointment, you are welcome to wait on our outside benches or in your vehicle.
3. When ready, a technician will come to your vehicle and retrieve your pet and have you place your credit card in a Ziplock bag for them to bring in to our receptionist.
4. As in the past year, the doctor or the technician will call you and discuss your pet’s health status and treatment plan.
5. A receptionist will review the invoice with you and process payment with the card provided.
6. The technician will return the pet with your invoice and credit card to you in your vehicle.

We hope to reopen fully to the public as soon as it is safe for our staff and clients.

Thank you all for your patience during this time.